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Permanent
On-Site
Forward Deployed Engineer
Recruiter: Codi Mccommon
Chicago, IL
Job ID
572
Industry
Technology
Specialty
Fintech
Experience level
Associate
Salary range:
$120,000 - $160,000
JOB BENEFITS
This is a full-time, on-site position based in Chicago, Illinois, offering the opportunity to work alongside a collaborative engineering team while engaging directly with customers. Employees receive a competitive compensation package designed to support both professional growth and personal well-being.
Compensation & Benefits include:
- Base salary ranging from $120,000–$160,000, based on experience and qualifications.
- Performance incentives, where applicable.
- Equity participation.
- Comprehensive health and wellness benefits.
- 401(k) retirement savings plan.
- Flexible paid time off.
- Opportunity to help shape innovative payment technology with global reach.
- Significant career growth within a high-growth organization.
COMPANY DESCRIPTION
Our client is a rapidly growing financial
technology company developing next-generation payment infrastructure that
enables businesses to move money more efficiently across domestic and
international markets. Through innovative payment technology, intelligent fraud
prevention, and modern settlement capabilities, the organization helps
businesses streamline complex payment operations while improving speed,
security, and scalability.
Backed by significant institutional
investment and experiencing exceptional growth, the company serves
organizations across digital commerce, financial services, marketplaces, and
other technology-driven industries. This opportunity offers the chance to join
a high-growth organization at a pivotal stage of expansion, where employees
have the opportunity to make a meaningful impact on both the business and the
future of global payments.
OVERVIEW
Our client is seeking a Forward Deployed
Engineer to bridge the gap between software engineering and customer success.
Working directly with customer engineering teams, this role is responsible for
designing and implementing technical integrations, solving complex production
challenges, and ensuring successful platform deployments. The ideal candidate
combines strong software development skills with exceptional communication
abilities and enjoys collaborating with customers to deliver impactful
technical solutions.
QUALIFICATIONS
Qualifications & Experience
Required
- Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent professional experience.
- Two to five years of software engineering or related technical experience.
- Proficiency with TypeScript and React, including the ability to prototype, troubleshoot, and support customer implementations.
- Strong understanding of REST APIs, software integrations, and distributed systems.
- Experience writing SQL queries for troubleshooting, reporting, and data analysis.
- Excellent verbal and written communication skills with the ability to explain technical concepts to diverse audiences.
- Ability to thrive in a fast-paced, collaborative, and evolving environment.
Preferred
- Experience working within payments, financial technology, transaction processing, or related industries.
- Experience supporting customer-facing technical implementations or solution engineering engagements.
Key Competencies & Attributes
- Strong analytical and problem-solving abilities.
- Customer-focused mindset with a consultative approach.
- Excellent collaboration and relationship-building skills.
- Adaptability and comfort working with ambiguity.
- Initiative and entrepreneurial thinking.
- Ability to manage multiple priorities while maintaining attention to detail.
- Passion for delivering exceptional customer experiences through technology.
KEY RESPONSIBILITIES
Customer Solution Design & Implementation
- Partner directly with customer engineering teams to design, develop, and implement platform integrations.
- Build proof-of-concept solutions, reusable code samples, and technical demonstrations to accelerate adoption.
- Provide guidance on system architecture, API integrations, and scalable payment infrastructure.
Technical Onboarding & Deployment
- Lead the technical onboarding process from implementation through production launch.
- Troubleshoot integration issues involving APIs, SDKs, databases, and payment workflows.
- Ensure deployments are stable, efficient, and positioned for long-term success.
Customer Success & Optimization
- Analyze integration performance and transaction data to identify opportunities for improvement.
- Recommend enhancements, new features, and workflow optimizations that maximize platform value.
- Partner with commercial teams by providing technical expertise during customer expansion opportunities.
Product & Engineering Collaboration
- Translate customer feedback into actionable product and engineering recommendations.
- Develop internal documentation, implementation guides, and reusable technical assets.
- Contribute to scalable deployment processes and continuous improvement initiatives.
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