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Permanent

Remote

Head of Clinical Operations

Recruiter: Codi Mccommon

Job ID

608

Industry

Healthcare

Experience level

C Suite

OVERVIEW

As Head of Clinical Operations, you will own the full clinical delivery infrastructure, building the teams, systems and processes that power our programs at scale. Reporting to the CEO and sitting on the leadership team, you will shape clinical strategy and ensure every patient receives outstanding care.

QUALIFICATIONS

Required

7+ years of experience in clinical or healthcare operations.

Demonstrated success building and scaling clinical programs, ideally in digital health or virtual care.

Proven ability to hire, develop and lead high-performing clinical teams in a remote environment.

Experience owning clinical quality metrics and outcomes reporting.

Exceptional communication and stakeholder management skills across clinicians, operators, executives and partners.

Preferred

Clinical background in cardiology, pulmonology or cardiac/pulmonary rehabilitation.

Experience working directly with hospital systems or health plan partners.

Familiarity with value-based care models and CMS reimbursement frameworks.

Prior experience at an early-stage or high-growth health tech company.

Key Competencies & Attributes

Clinical credibility: Commands respect from clinicians and partners alike.

Operational rigor: Holds self and team to a high bar on quality, compliance and performance.

Strategic and hands-on: Sets the vision and rolls up their sleeves to make it happen.

Data-driven: Uses metrics to guide decisions and improve patient outcomes.

Influential leader: Leads through influence across clinical, operational and executive audiences.

Ownership mindset: Takes it personally when the organization isn't operating at its best.

KEY RESPONSIBILITIES

Own end-to-end clinical operations across all programs, from patient onboarding and care team workflows to outcomes tracking and quality assurance.

Build, manage and mentor a remote clinical team of exercise physiologists, respiratory therapists, nurses and care coordinators.

Develop and enforce clinical SOPs, compliance frameworks and accreditation standards that scale with the business.

Support program launches and expansion within hospital and health system accounts, partnering closely with Growth and Partnerships.

Translate clinical needs into technology requirements with Product and Engineering, continuously improving the patient and clinician experience.

Define, track and report clinical KPIs, including outcomes, adherence, satisfaction and safety, and drive improvement across every metric.

Serve as a key external clinical voice with partner health systems, payers and regulators.

215 W 104th St #74, New York, NY 10025

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